Patient Experience Symposium - red heart with the words safety, caring, empathy, excellence, compassion and communication

Inova Heart & Vascular Annual Patient Experience Symposium

Friday, February 23, 2018
7:15 a.m. to 5:30 p.m.
Cost: $50

Inova Center for Personalized Health
Conference Center, Upper Level
3225 Gallows Road
Fairfax, VA 22031

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Topics and Guest Speakers

Transforming Patient Lives: The Art of Person-Centered Care

Allison Massari, Motivational Keynote Speaker on Resilience, Change, Adversity, and Triumph; Speaker for Patient Experience in Healthcare; Burn Survivor; Visual Artist

How to Engage Employees in Reducing Patient Anxiety

Jill Golde, Partner and SVP, Market Development, Language of Caring

Technology in Health Care (How Do We Measure the Impact on Patients?)

Indu Subaiya, Co-Founder and CEO of Health 2.0

Empathy and Learning

Seung Chan Lim (a.k.a - "Slim"), Executive Coach, Principal Meta-Designer, Author of "Realizing Empathy: An Inquiry into the Meaning of Making"

Quality Improvement in Patient Experience

Christy Dempsey, CNO, Press Ganey

Moving From Task to Touch in the Patient Interaction

Brooke Billingsley, CEO, Perception Strategies

When the Doctor Becomes the Patient, Patient Advocacy

Marc Jaffe, Author of “Sleeping with your Ob/Gyn”; Founder, Shaking with Laughter Non-profit, former comedic writer (Seinfeld) and
Karen Jaffe, MD, Gynecologist; Founder, Shaking with Laughter Non-Profit

Transition from Patient to Health Care Professional / How to Build a PFAC

Tiffany Christensen, Vice President, Experience Innovation at Beryl Institute; double lung transplant patient

Connect with Anyone ... As if by Magic: A Message on Effective Communication

Brian Miller, Variety Artist, international public speaker and entertainer

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Elizabeth Cossa Gallagher, Inova Heart and Vascular Institute

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